West Midlands Combined Authorty

[ellspurs]

Thank you all for prompting me to check if my refund from National Express had been processed for my September coach booking.

It has been processed, and it seemed to have taken 4 weeks or so to go through, done by filling out a Google Docs form on their website.

Tony/Stu - feel free to delete this message as I'm aware it is seriously off topic.

[WyreForestShuttle]

Please PM with any personal experience of ticket refunds as it is off topic

[Tony]

I am quite happy for anyone to contact the above, but that is the end of the subject on here. And as I have previously done personal complaints about any operator will get deleted

[Stu]

I am quite happy for anyone to contact the above, but that is the end of the subject on here. And as I have previously done personal complaints about any operator will get deleted

I agree with Tony here, this forum isn't the place for such complaints.

If anyone here wants to discuss the issue of ticket refunds, this kind of discussion is what I am looking for on my own bus users Community Forum, but do note that any complaints raised there can't be addressed directly, they would still need to be taken up with the relevant operator or ticket issuing authority, the forum is just for seeking advice from other bus users.

https://westmidlandsbususers.co.uk/community

@WyreForestShuttle you're more than welcome to join my forum if you can assist bus users with such matters in any way.

In the meantime I agree, lets keep this particular forum on-topic.

[WyreForestShuttle]

I agree with Tony here, this forum isn't the place for such complaints.

If anyone here wants to discuss the issue of ticket refunds, this kind of discussion is what I am looking for on my own bus users Community Forum, but do note that any complaints raised there can't be addressed directly, they would still need to be taken up with the relevant operator or ticket issuing authority, the forum is just for seeking advice from other bus users.

https://westmidlandsbususers.co.uk/community

@WyreForestShuttle you're more than welcome to join my forum if you can assist bus users with such matters in any way.

In the meantime I agree, lets keep this particular forum on-topic.

Thank you @Stu I have signed up sucessfully for your forum. If questions are raised on your forum I am more than happy to raise any points to the WMCA. I did struggle with the Security Question luckily I could phone a friend who seemed to know who he was luckily. It was never my intention to criticise NXWM I simply wanted to collect data on pass refunds to see if we could improve procedures know we are emerging from lockdown with more staff in place and provide comprehensive data to the next West Midlands Bus Alliance meeting of which NXWM attends along with most other operators.

[WyreForestShuttle]

The WMCA Public Consultation on The Mayors Vision To Transform Bus Travel in The West Midlands County thru Enchanced Partnerships using legislation from The Buses Act 2017 is now live on the TfWM Website.
https://www.tfwm.org.uk/operations/enhanced-partnership/public-consultation

[Ian Hardy]

Your link does not work, the correct one is:

https://www.tfwm.org.uk/operations/enhanced-partnership/public-consultation/

[WyreForestShuttle]

WMCA Mayor Andy Street & WMBA Chair Cllr Kath Hartley have launched an revised bus consultation today about the A34 & A45 which can be viewed on the following working link:
https://www.tfwm.org.uk/news/consultation-launched-over-plans-to-improve-bus-services-along-the-a34-a45-and-lode-lane-route/

[WyreForestShuttle]

Clampdown on passengers not wearing face coverings by The West Midlands Safer Travel Partnership

https://www.tfwm.org.uk/news/clampdown-on-passengers-not-wearing-face-coverings/

[WyreForestShuttle]

@l.murphy123 the remuneration from TfWM depends on the specification of the tender. If an operator has been accepted on a nil tender the operators keeps the remuneration. If as TfWM has been issuing block tenders following a business case submitted by an operator such as NXWM 54/10 the remuneration is part of business bid. On a straight single tender TfWM sets the fares and the timetable the operator usually keeps the remuneration if that is specified in the tender but not always. I hope this is correct its my interpretation of it with the WMCA. @Tony @Simon Dunn  & @Steveminor please feel free to correct any of this as operators.