Diamond Bus - Discussion

[Jack6101]

Sorry for what you say you have experienced I have passed this through to his ops manager who will look into this.
I hope it doesn't put you off travelling with us in the future

Thankyou , and no I'm not gonna let one person ruin my experience with diamond 

[karl724223]

Hi Simon the driver of 40831 on the 16A was due out at 8:32 but didn't come around till 8:45 , The driver was very rude when I asked for a ticket was shouting at me because I was trying to pay for 2 daysavers with a £10 saying no change , I did say don't worry about the change , he was still very rude making it seem an inconvenience I wanted a ticket ,driver I'd on ticket is 13305 , this man needs some customer service training and a talking aswell
But your other 16A drivers have got good customers service

Then you would have reported him for not giving you your change leading to Simon thinking his driver is stealing money 

[Solo1]

I thought diamondbus did exact fare only

[2206]

I thought diamondbus did exact fare only

Diamond have always given change I think.
When the claribels buses moved to diamond they had their fare boxes/cash vaults removed.

[the trainbasher]

I remember Diamond had vaults for a short period back in the Go-Ahead days, but that's 16 years ago!

[uniquicity]

Any idea of the new stand allocation for the 16A in West Brom bus station... has moved since last week.

[uniquicity]

Think the BODS data is also wrong for the route also... it shows it as stopping at stop SE at Sandwell Hospital towards West Brom when it should be SA & SC.

[Steveminor]

Any idea of the new stand allocation for the 16A in West Brom bus station... has moved since last week.

Service 16A now departs from stand M in west bromwich bus station 

[uniquicity]

Service 16A now departs from stand M in west bromwich bus station

Cheers, no signs up or anything directing you so bit of a blooper by bus station staff I guess

[Trident 4194]

There's a streetdeck in tividale with its roof missing 

[busfan2847]

Might be 40714 from South Esat that lost its roof last month?

[hlliwmai]

Could someone please explain why the legals on the side of 32260/61 are **slightly** different to any other Diamond West Midlands vehicles

I saw one of them today and the address reads as:

Rotala Shared Services Limited
Hallbridge Way
Tividale
Birmingham 
B69 3HW

As I said nothing much different about it other than the "Rotala Shared Services Ltd" is this a new name for the company or does this mean that those buses aren't staying in the West Midlands?

[MW]

Could someone please explain why the legals on the side of 32260/61 are **slightly** different to any other Diamond West Midlands vehicles

I saw one of them today and the address reads as:

Rotala Shared Services Limited
Hallbridge Way
Tividale
Birmingham 
B69 3HW

As I said nothing much different about it other than the "Rotala Shared Services Ltd" is this a new name for the company or does this mean that those buses aren't staying in the West Midlands?

Perhaps the owner of these two vehicles is Rotala Shared Services, a separate company to Diamond Bus. 

There would have to be a sign stating that the vehicle is On Hire to Diamond Bus, if it's been operating services registered under the Diamond Bus O'licence.

Looking at Companies House and according to the most recent Financial Statement (Nov 21), Rotala Shared Services has £11million in Assets. What I'd suggest is that maybe £11million's worth of vehicles are held/owned by Rotala Shared Services and are then leased to other Rotala subsidiaries such as Diamond Bus, DBNW & Preston Bus. This is a form of protection which is one of the major benefits of having Group Infrastructure; removal of all Assets from the Operating Company should anything go wrong and that Operating Company fails.

[Steveminor]

Cheers, no signs up or anything directing you so bit of a blooper by bus station staff I guess

There were temporary signs, local youths removed them.
I have spoken to Bus station staff and they have been replaced.

[winston]

There's a streetdeck in tividale with its roof missing

It is 40714 currently at Tividale, both that & 40761 will be rebuilt.