Rotala Management - Questions & Answers

[GoldenSquid]

Does anyone know what happened to the 18:20 from Maypole? It never turned up, although there was 2 diamond buses parked up on the other side of the road with NIS on the blinds.

[Jack6101]

Hi Simon the driver of 40831 on the 16A was due out at 8:32 but didn't come around till 8:45 , The driver was very rude when I asked for a ticket was shouting at me because I was trying to pay for 2 daysavers with a £10 saying no change , I did say don't worry about the change , he was still very rude making it seem an inconvenience I wanted a ticket ,driver I'd on ticket is 13305 , this man needs some customer service training and a talking aswell 
But your other 16A drivers have got good customers service 

[Steveminor]

Hi Simon the driver of 40831 on the 16A was due out at 8:32 but didn't come around till 8:45 , The driver was very rude when I asked for a ticket was shouting at me because I was trying to pay for 2 daysavers with a £10 saying no change , I did say don't worry about the change , he was still very rude making it seem an inconvenience I wanted a ticket ,driver I'd on ticket is 13305 , this man needs some customer service training and a talking aswell
But your other 16A drivers have got good customers service

Sorry for what you say you have experienced I have passed this through to his ops manager who will look into this.
I hope it doesn't put you off travelling with us in the future 

[Steveminor]

Hi Simon could you possibly get someone at Kidderminster garage to look at the destination blinds on 30050 as I was on 30050 from Redditch at 15:31 and when we arrived into Bromsgrove there were people waiting to go to Redditch and thought that 30050 was going to Redditch but was going to Kidderminster and the driver said 4 times that he was going to Kidderminster and no one was listening and started to get abusive language from them even though he said the blinds were not working correctly.

Many Thanks.

Martin.

Thank you for this.
I have passed this onto the engineering manager to look at 

[Trident 4194]

Bus in Lichfield today had paper displays was an ex central solo 2088*

[cris 99]

Saw 40829 on the 50 several times today no blinds programmed running around with diamond on the blind 

[the trainbasher]

Hi Simon.

Looks like the 226 is missing data on the BODS feed (only the 0710 trips and the TfWM tendered trips on a M-F are showing for the Monday to Friday times) and the BODS feed is also still showing the 226A.

Also, what stand does the 226 go from at Merry Hill as it is showing on your site and on the BODS data as stand C, but apparently it is going off stand H according to the stands at Merry Hill.

[Westy]

Having seen the vehicle concerned a couple of times this week, plus I don't know whether there is any official protocol regarding this either, but was there any thought of updating the vehicle painted in the purple & white Queen Elizabeth II livery, to read about King Charles III instead?

[Simon Dunn]

Bus in Lichfield today had paper displays was an ex central solo 2088*

Thank you - I will get this looked into and resolved

[Simon Dunn]

Saw 40829 on the 50 several times today no blinds programmed running around with diamond on the blind

I have contacted the depot, for an explanation and asked for them to resolve today

[Simon Dunn]

Hi Simon.

Looks like the 226 is missing data on the BODS feed (only the 0710 trips and the TfWM tendered trips on a M-F are showing for the Monday to Friday times) and the BODS feed is also still showing the 226A.

Also, what stand does the 226 go from at Merry Hill as it is showing on your site and on the BODS data as stand C, but apparently it is going off stand H according to the stands at Merry Hill.

I have contacted our team who deal with this.  They will update ASAP

[Simon Dunn]

Having seen the vehicle concerned a couple of times this week, plus I don't know whether there is any official protocol regarding this either, but was there any thought of updating the vehicle painted in the purple & white Queen Elizabeth II livery, to read about King Charles III instead?

Not just yet.  The livery was supposed to reflect a celebration of the Queens life.  At present we should have an ex Johnsons decker and the Johnsons E200 being painted

[Solo1]

How come tividale got 13 more buses yet only3 have gone are they short of buses there

[Simon Dunn]

How come tividale got 13 more buses yet only3 have gone are they short of buses there

No.  The movements are around Euro 6 requirements in TfWM area.  We have yet to decide what else to redeploy and were to.

[Solo1]

Ok thanks do you think some  will move to Burton