Fare Dodgers

[Ingleboro261F]

Seems to be a common occurrence with youths specifically, I don't know if they think they own the bus or something but it shouldn't be tolerated but bus drivers can't do anything about it otherwise hate and abuse is thrown their way.

[Westy]

Slightly off topic but related.

What is the policy regarding cracked screens on phones?

There's a schoolkid I've noticed get on just before Willenhall, on the 529, & he has to keep explaining his screen is cracked right where the QR code has to be scanned.

Is there a certain 'grace' period for the phone to be repaired(There's probably a good chance he might be near the end of a contract period?), or drivers officially give the benefit of the doubt?

I know when I accidently left my paper travel pass in the wash years ago, the photo eventually blurred to the point it was unreadable, so I had to get a new card then.

[Wumpty]

Slightly off topic but related.

What is the policy regarding cracked screens on phones?

There's a schoolkid I've noticed get on just before Willenhall, on the 529, & he has to keep explaining his screen is cracked right where the QR code has to be scanned.

Is there a certain 'grace' period for the phone to be repaired(There's probably a good chance he might be near the end of a contract period?), or drivers officially give the benefit of the doubt?

I know when I accidently left my paper travel pass in the wash years ago, the photo eventually blurred to the point it was unreadable, so I had to get a new card then.

Having looked at the National Express west Midlands Conditions of Carriage, there is nothing specific about damaged mobile devices.

Section  7.2 states that "If you pay by contactless debit / credit card or device, it is your responsibility to ensure that you have sufficient credit in your account to cover the cost of the journey you wish to undertake".

Section 8.1 states that "If your ticket (or photo card) is damaged to such an extent that any material marking is not clear it will not be accepted as valid. We may at our discretion replace your ticket / photo card providing we can confirm that it is still valid, subject to an administration fee".

 However, whilst there's nothing specific about damaged mobile devices, there is a reasonable expectation that your mobile device functions such that it can be read by the onboard readers. So there's plenty to cover physical tickets and passes, but not mobile devices.

[busboydan]

Seems to be a common occurrence with youths specifically, I don't know if they think they own the bus or something but it shouldn't be tolerated but bus drivers can't do anything about it otherwise hate and abuse is thrown their way.

Yes becoming a major problem. Many youths jump on the 14 and the drivers knock on the window but they just carry on walking. Another thing becoming too common is fake tickets or old daysavers.

[Ingleboro261F]

Yes becoming a major problem. Many youths jump on the 14 and the drivers knock on the window but they just carry on walking. Another thing becoming too common is fake tickets or old daysavers.

Or the classic "my phone died" or "can I just get on, safe g"

[wembley86]

Having looked at the National Express west Midlands Conditions of Carriage, there is nothing specific about damaged mobile devices.

Section  7.2 states that "If you pay by contactless debit / credit card or device, it is your responsibility to ensure that you have sufficient credit in your account to cover the cost of the journey you wish to undertake".

Section 8.1 states that "If your ticket (or photo card) is damaged to such an extent that any material marking is not clear it will not be accepted as valid. We may at our discretion replace your ticket / photo card providing we can confirm that it is still valid, subject to an administration fee".

 However, whilst there's nothing specific about damaged mobile devices, there is a reasonable expectation that your mobile device functions such that it can be read by the onboard readers. So there's plenty to cover physical tickets and passes, but not mobile devices.

But at times cards don't scan and would require a pin which can't be done on a bus, usually happens when a card is scanned multiple times a day the bank requires a pin to prove it is you using the card.

[busboydan]

Or the classic "my phone died" or "can I just get on, safe g"

Yh or "only one stop" which ends up being a whole journey

[Westy]

But at times cards don't scan and would require a pin which can't be done on a bus, usually happens when a card is scanned multiple times a day the bank requires a pin to prove it is you using the card.

If you're refering to contactless, I had to use my debit card during the pandemic, when the travel shops were shut, so I got in the habit of walking to Bloxwich & going to Greggs, for a bacon roll & bottle of pop, & keying in my pin code to alleviate the problem, before catching the first 326 to Willenhall of the day, which mainly seemed to be late, or on occasion, never turned up at all, at least one occasion starting elsewhere, which was a big help(not!), which led to me going via Walsall & the 529 instead in the mornings!

[Wumpty]

But at times cards don't scan and would require a pin which can't be done on a bus, usually happens when a card is scanned multiple times a day the bank requires a pin to prove it is you using the card.

Has this happened to you personally? if so, what did the driver do to help?

[Sandy Lane]

Has this happened to you personally? if so, what did the driver do to help?

Yes, driver does nothing. Pay by other means or get off seems to be the rule in Coventry on NXC and SC.

[karl724223]

Has this happened to you personally? if so, what did the driver do to help?

Drivers can't do anything about cards that need a PIN number put in
Most passengers use a second card
Or pay by cash
Then there is the number of passengers who have cards blocked because they owe nx money by not having enough money in there account when nx come to collect the fares out there bank account