Rotala Management - Questions & Answers

[Simon Dunn]

They won't be as the ticket machine wasn't working again on the 09:20 to Burton. All I say is roll on August when Buslink can operate in Burton again far better company then Diamond buslink listen to there passengers complaints.

Thank you.

[Mkinson2224]

Thank you.

Can you at least tell then to put E200s 31430,31432,31433 on as the are short buses and 31430 was originally brought by the council for the 22.

[Simon Dunn]

Can you at least tell then to put E200s 31430,31432,31433 on as the are short buses and 31430 was originally brought by the council for the 22.

I am sure I said in my original message that our intention is use the E200's.  However, on occasion smaller buses will appear.  For clarity - the council has never acquired a bus.

[Simon Dunn]

Let me check on what we are able to say - I will come back to you.

We think we will be in a position by Monday to set out an updated position.


Simon

[Mkinson2224]

I am sure I said in my original message that our intention is use the E200's.  However, on occasion smaller buses will appear.  For clarity - the council has never acquired a bus.

They did when it was midland Classic 

[BlackCountryBusSpotter]

Thank you for the information.

It is difficult to read, respond and be a member of every forum were our buses operate.  I do see every complaint that comes into our comments@diamondbus.com.  I have not seen anything with regards the 65 and 310.

Thank you once again.

Simon

Maybe they raised it with ex Local councillor someone by the name of Elaine or current Councillor MP, they were given a phone number, They may have complained to TFWM instead, It is understandable that you can't respond to there complaints. I can sort of say whenever I have seen the 65 or 310 they have always been on Time, In fact sometimes I got fed up of waiting for the 79 which would be delayed by roadworks and jumped on the 310 or 65 if I've seen it. 

[fleetline6477]

Kidderminster.

Evening Simon, which LMS service are being taken over and from which date. Couldn't see anything on the website. Thankyou

[Simon Dunn]

Evening Simon, which LMS service are being taken over and from which date. Couldn't see anything on the website. Thankyou

We take on the following services in Worcestershire 21, 240, 356 from the 31st March.


Simon

[fleetline6477]

We take on the following services in Worcestershire 21, 240, 356 from the 31st March.


Simon

Thanks Simon, I assume you mean 24 rather than 240?

[MSU2008]

Hi Simon, I just wanted to talk about 20167 at Tividale Depot, I took it at 16:20 on the 14 towards Blackheath and simply when the driver change took place in Dudley even the driver was complaining about the amount that it vibrates, it vibrates to the extent that some of the handle bars you can't even hold them due the amount that it vibrates. In addition, to this issue the front of the bus on the left side is missing a light cover and has not had one for the last couple of weeks. Finally, above the driver's cabin the panelling at the top looks like it is simply about to fall down as it has not been secured properly this is a risk as the display could fall down or even out of place at any time. I also wanted to talk about 20159 at Tividale Depot too, I took it at 12:00 on the 14 towards Dudley, when it had arrived there was a huge amount of blue smoke that was coming out, the driver was concerned but somehow managed to stop it, but this issue has worsened since I reported it in the oddities thread, this clearly shows that Diamond bus do not clearly look after their buses mechanically, the vibrations are absolutely horrible and its clear that the drivers do not report issues to the depot for it to be fixed, if I was to compare it to older buses that I have been on I prefer them to these Streetlites which are absolutely horrible due to the vibrations.

[Mkinson2224]

Simon Dunn  good job it was an E200 on the 22 as it was very busy.

[Ryan Hack]

Do rotala plan on getting people to use Preston Bus again in Preston, in areas with both Preston Bus and stagecoach or both near people are using Stagecoach more as for the same trip it is £2 with stagecoach but £3 with Preston Bus.
Currently Preston bus is only useful for some locations within the city.
An example in Moor Nook in Preston Stagecoach and Preston bus both have routes to the city centre and they run around the same frequency so if someone from that area wants to go shopping in the city they would be more inclined to just use stagecoach and save a little money.   

[Jay71]

40714. Back display hasn't worked for ages

[Simon Dunn]

Thanks Simon, I assume you mean 24 rather than 240?

Sorry yes.

[Simon Dunn]

Hi Simon, I just wanted to talk about 20167 at Tividale Depot, I took it at 16:20 on the 14 towards Blackheath and simply when the driver change took place in Dudley even the driver was complaining about the amount that it vibrates, it vibrates to the extent that some of the handle bars you can't even hold them due the amount that it vibrates. In addition, to this issue the front of the bus on the left side is missing a light cover and has not had one for the last couple of weeks. Finally, above the driver's cabin the panelling at the top looks like it is simply about to fall down as it has not been secured properly this is a risk as the display could fall down or even out of place at any time. I also wanted to talk about 20159 at Tividale Depot too, I took it at 12:00 on the 14 towards Dudley, when it had arrived there was a huge amount of blue smoke that was coming out, the driver was concerned but somehow managed to stop it, but this issue has worsened since I reported it in the oddities thread, this clearly shows that Diamond bus do not clearly look after their buses mechanically, the vibrations are absolutely horrible and its clear that the drivers do not report issues to the depot for it to be fixed, if I was to compare it to older buses that I have been on I prefer them to these Streetlites which are absolutely horrible due to the vibrations.

I will pick up your comments with our Tividale Engineering Manager.