Rotala Management - Questions & Answers

[Westy]

In front of your bus was a Blakemores lorry IIRC, so vision was slightly impeded, but at the speed the surrounding traffic was going, he could've stopped IMO.

Same vehicle again today

Appeared to be the same driver.

I stuck out my hand in good time & he drove past.

I give in!

Does he need to goto Specsavers?

Either that or he has taken exception to me reporting him, which is tough, in my opinion.

[Stu]

As said at the very beginning of this thread all complaints should be made through the proper channels. Yet you always decide to do it on here. Not everyone wants to read about you complaining all the time. The whole point of this thread was to ask Simon questions and report faults with vehickes

Moderator note

The whole point of this thread was for people to ask interesting and pertinent questions to Simon about Rotala/Diamond, as well as to provide suggestions and feedback. Which are to be answered by Simon, not other members.

While flagging of serious issues is acceptable here, general customer service queries and complaints should go through the official channels so they can be properly handled:
https://www.diamondbuses.com/west-midlands/contact-us/?region=westmidlands

Defects and faults with vehicles should be noted in the following thread, which I'm sure Simon also monitors:

Vehicle Defects, Missing Livery / Logos, Odditites - Reports only No commenting!


I'm also concerned about the 'tone' of some members' postings in this thread, and will now ask people to ask their questions of Simon in a more polite and constructive way, as well as showing a bit more respect, civility and decency.

As usual, any 'chit-chat' or off-topic replies will be removed at moderator and admin's discretion.

[B61 ANDREW]

15005 and 20989 ,both on Bromsgrove DRT this afternoon with no information displayed in front destination blinds.
Ooops, just read previous post, sorry.

[BlackCountryBusSpotter]

Hi Simon, I was scrolling through Local Facebook when someone had posted about the 65 Woods Estate to Darlaston Bus they had some complaints about the service such as a lack of rails, narrow aisle between the seats, High Step, Miserable Drivers and Them driving erratically and not following Speed Limits the group it is mentioned on is Wonderful Wednesbury, I don't know if it is worth taking a look and responding to the complaints, I myself whenever I have used the 65 or 310 very rarely have no complaints other the fact I must have been the youngest person on the 65 by about 40/50 years. I couldn't post a response maybe because I am not part of the group, Some have complained about the bus being late to. Apparently local councillors or reps know about the issue, but I thought I would bring it to your attention so you could maybe address the concerns they have about the service 

[karl724223]

Hi Simon 
Can you say what's happening to the Stourbridge to kiddiminster route 125 ?

[Simon Dunn]

The 90:20 till 14:25 and some time the 16:24 can get busy

They are not at capacity.

[Simon Dunn]

Hello 20872 has not working front and rear destination blinds

I will pick this up with the depot.

[Simon Dunn]

Same vehicle again today

Appeared to be the same driver.

I stuck out my hand in good time & he drove past.

I give in!

Does he need to goto Specsavers?

Either that or he has taken exception to me reporting him, which is tough, in my opinion.

I will pick this up the rota'd drivers.

[Simon Dunn]

Moderator note

The whole point of this thread was for people to ask interesting and pertinent questions to Simon about Rotala/Diamond, as well as to provide suggestions and feedback. Which are to be answered by Simon, not other members.

While flagging of serious issues is acceptable here, general customer service queries and complaints should go through the official channels so they can be properly handled:
https://www.diamondbuses.com/west-midlands/contact-us/?region=westmidlands

Defects and faults with vehicles should be noted in the following thread, which I'm sure Simon also monitors:

Vehicle Defects, Missing Livery / Logos, Odditites - Reports only No commenting!


I'm also concerned about the 'tone' of some members' postings in this thread, and will now ask people to ask their questions of Simon in a more polite and constructive way, as well as showing a bit more respect, civility and decency.

As usual, any 'chit-chat' or off-topic replies will be removed at moderator and admin's discretion.

All,

I do not mind being made aware of operational issues.  It is one reason - why I contribute.  The feedback provides a lot of information that in the absence of - we would not be as aware.

With regards tone - I will always address this with individuals.


Simon

[Simon Dunn]

15005 and 20989 ,both on Bromsgrove DRT this afternoon with no information displayed in front destination blinds.
Ooops, just read previous post, sorry.

I have contacted our Redditch depot.  I have asked them to action this immediately.


Simon

[Simon Dunn]

Hi Simon, I was scrolling through Local Facebook when someone had posted about the 65 Woods Estate to Darlaston Bus they had some complaints about the service such as a lack of rails, narrow aisle between the seats, High Step, Miserable Drivers and Them driving erratically and not following Speed Limits the group it is mentioned on is Wonderful Wednesbury, I don't know if it is worth taking a look and responding to the complaints, I myself whenever I have used the 65 or 310 very rarely have no complaints other the fact I must have been the youngest person on the 65 by about 40/50 years. I couldn't post a response maybe because I am not part of the group, Some have complained about the bus being late to. Apparently local councillors or reps know about the issue, but I thought I would bring it to your attention so you could maybe address the concerns they have about the service

Thank you for the information.

It is difficult to read, respond and be a member of every forum were our buses operate.  I do see every complaint that comes into our comments@diamondbus.com.  I have not seen anything with regards the 65 and 310.

Thank you once again.

Simon

[Simon Dunn]

Hi Simon
Can you say what's happening to the Stourbridge to kiddiminster route 125 ?

Let me check on what we are able to say - I will come back to you.

[J4ZZA]

Hello Simon, 

When you takeover the new services in Worcester, previously operated by LMS Travel. What depot will be running these services out of curiosity? 

[Mkinson2224]

They are not at capacity.

They won't be as the ticket machine wasn't working again on the 09:20 to Burton. All I say is roll on August when Buslink can operate in Burton again far better company then Diamond buslink listen to there passengers complaints.

[Simon Dunn]

Hello Simon,

When you takeover the new services in Worcester, previously operated by LMS Travel. What depot will be running these services out of curiosity?

Kidderminster.