Family day saver £5.00 half term offer

[37351ml]

I had an email last week regarding the above offer during half term. On Saturday I purchased a ticket but had to show the driver where the offer was on the module as he hadn't heard about it . However I came to buy one yesterday and put the £5.00 in the vault but the driver would not issue it as he reckoned you needed to fill in a form. I explained I had purchased one last Saturday with no problems.after arguing with him he issued me with an adult daysaver which was not what I wanted. other people who I have spoken to have had similar problems with drivers refusing to issue the 5.00 ticket insisting it is £8.00 and denying any knowledge of a half term offer . I even enquired at the travel office in West Bromwich but they confirmed family daysaver is 8.00 and that "if I asked an inspector they would also confirm this". Why have an offer when the drivers know nothing about it? I am really annoyed about this.who is in the wrong here?

[Tony]

I had an email last week regarding the above offer during half term. On Saturday I purchased a ticket but had to show the driver where the offer was on the module as he hadn't heard about it . However I came to buy one yesterday and put the £5.00 in the vault but the driver would not issue it as he reckoned you needed to fill in a form. I explained I had purchased one last Saturday with no problems.after arguing with him he issued me with an adult daysaver which was not what I wanted. other people who I have spoken to have had similar problems with drivers refusing to issue the 5.00 ticket insisting it is £8.00 and denying any knowledge of a half term offer . I even enquired at the travel office in West Bromwich but they confirmed family daysaver is 8.00 and that "if I asked an inspector they would also confirm this". Why have an offer when the drivers know nothing about it? I am really annoyed about this.who is in the wrong here?

No you are correct, all you have to do is ask for the offer and , While some drivers never seem to read notices at garages the travel shop being wrong is very disappointing

[JoNi]

Having an on bus advert would have helped and been something  passengers could have pointed to.

[Tony]

Having an on bus advert would have helped and been something 3 735 1 ml could have pointed to.

It wasn't generally available. It was a specific marketing thing targeting people on the NX mailing list and only available to them and people they told.

[andrew1991]

I had an email last week regarding the above offer during half term. On Saturday I purchased a ticket but had to show the driver where the offer was on the module as he hadn't heard about it . However I came to buy one yesterday and put the £5.00 in the vault but the driver would not issue it as he reckoned you needed to fill in a form. I explained I had purchased one last Saturday with no problems.after arguing with him he issued me with an adult daysaver which was not what I wanted. other people who I have spoken to have had similar problems with drivers refusing to issue the 5.00 ticket insisting it is £8.00 and denying any knowledge of a half term offer . I even enquired at the travel office in West Bromwich but they confirmed family daysaver is 8.00 and that "if I asked an inspector they would also confirm this". Why have an offer when the drivers know nothing about it? I am really annoyed about this.who is in the wrong here?

No you are correct, all you have to do is ask for the offer and , While some drivers never seem to read notices at garages the travel shop being wrong is very disappointing

I've issued 1 of these 'special family tickets' most passengers have been getting on throwing £8 into the vault, I read about the ticket online but some drivers haven't heard about it. I think it's located directly below the Adult day saver on the wayfarer so not that difficult to find.

[Stu]

Having an on bus advert would have helped and been something 3 735 1 ml could have pointed to.

It wasn't generally available. It was a specific marketing thing targeting people on the NX mailing list and only available to them and people they told.

I was emailed this 'offer' as I'm on their list, and it read:

"We've put together an exclusive offer just for you. During half term we're offering you the chance to buy Family Daysavers (normally £8) for just £5.

Make sure you click on the link below for more details and how to redeem the offer! "

The link in the email takes you to:
http://nxbus.co.uk/west-midlands/miscellaneous/family-for-a-fiver-?utm_medium=email&utm_source=West+Midlands+Travel+Ltd&utm_campaign=4850823_Half+Term+family+offer&dm_i=1XG8,2VYX3,EM5S6I,AG962,1

"Take the family out for just a fiver this half term! We've put together an exclusive offer, just for you! For the October half term holidays we have discounted our £8 Family Daysaver, to just £5.
The discounted Family Daysaver provides great value for up to 4 children and 2 adults to get unlimited travel on all of our buses all day long for just £5.
The £5 Family Daysaver ticket will be available from Saturday 25th October - Sunday 2nd November 2014.
All you need to do is ask the driver for a 'Family Special Ticket'.
So if you're out and about with your family enjoying a BUSy half term holiday, remember to use your exclusive email offer when you travel. "

While I'm not personally affected by this, its got to be a bit of a bad show if NX can publicise these tickets and not make their drivers aware of it.