Anyone else here on 'Viewpoint'?

[Stu]

A couple of months ago now, I received an invite from National Express to join their new 'Viewpoint' community.

Like with TfWM's failed attempt at a similar exercise, it is sold as an attempt to engage with customers.

I was expecting to take part in research and consultations about forthcoming bus service changes and suggestions on improvements to the bus network in general.

Disappointingly, and quite predictably, the 'exercises' presented so far have been little more than marketing surveys.

Anyone else here part of this? What do you think?

[Westy]

I think I signed up for TfWM bus service change emails.

Don't recall ever seeing many, if any & certainly nothing since the pandemic.

[mesub]

A couple of months ago now, I received an invite from National Express to join their new 'Viewpoint' community.

Like with TfWM's failed attempt at a similar exercise, it is sold as an attempt to engage with customers.

I was expecting to take part in research and consultations about forthcoming bus service changes and suggestions on improvements to the bus network in general.

Disappointingly, and quite predictably, the 'exercises' presented so far have been little more than marketing surveys.

Anyone else here part of this? What do you think?

I am a Viewpoint panel member like you, and yes it does seem to be marketing surveys generally.

TfWM seem to have two different groups (which I'm both part of). There's a user focus testing group (for new designs and whatnot) but also a panel called "My TfWM Community", which is run with Mustard Research. This seems to be where the 'real deal' is. Just a few weeks ago some members of that community were invited to join an extended research discussion about the LTP and the six big moves which TfWM are planning to implement. It was quite involved but the payout in vouchers (to the tune of £70+) does make it worth it.

[Stevo]

£70? There are folks on this forum that would do the job for nothing...