Service with a Smile

[Bryan]

I had to ride on the number 6 this evening from Shirley to Hall Green with a woman driver.

What a great experience, she said hello to everyone getting on and goodbye to everyone getting off, also very helpful when I wasn't sure of my stop!

For anyone in NXWM admin it was around 19:30 on Scania 1920.

[Stuharris 6360]

That's what people like to here, good service.

[Westy]

We've got one on the Walsall to Dudley route.

[Bryan]

That's what people like to here, good service.

I can't argue with that.

It was quite interesting that several passengers who I suspect would say nothing when leaving the bus did say bye to the driver. All I can say is she is a positive aspect to public transport.

As for the reason I had to catch the bus, my car was going in the opposite direction behind an RAC van. To make things even worse, I had left my Swift e-Daysaver card at home, not something I will do again!

[Stuharris 6360]

Maybe we should post in this thread when someone see's particularly good customer service?

[BU07 LGO]

Was it an older woman with short hair?

[Squiz1971]

On the 72 there is a male driver who always says hello/goodbye when you get on & off the bus and also says have a good day or words to that effect. Makes the journey feel better when the driver acknowledges/speaks to you like that I feel. My personal opinion really

[Bryan]

Was it an older woman with short hair?

Yes she was.

[Bryan]

Maybe we should post in this thread when someone see's particularly good customer service?

That sounds like a good idea.

[MrBevan2000]

I know these twins who are on the Sutton lines (@John might know them but I won't name them). They always smile, hello and say thank you when you are getting off. I always compliment them on their attitude towards passengers.

[Bryan]

On the 72 there is a male driver who always says hello/goodbye when you get on & off the bus and also says have a good day or words to that effect. Makes the journey feel better when the driver acknowledges/speaks to you like that I feel. My personal opinion really

In my opinion, it's just simple things like that make life better for encouraging people going onto public transport.

[2900]

Yes it's well and good being polite , bus drivers and the travelling joe public are like berty bassetts you get all sorts , my own attitude largely depends on what road I,m on and how I,m feeling at the time. Generally I keep quiet only speak when spoken to , you get some who,ll start a conversation it's never ending and you want to be rude by telling them to shut up.

[karl724223]

Depends on how good looking and fit she is 😉

[domino.99]

Depends on how good looking and fit she is 😉

Lol. On a serious note though @karl724223 do you normally say thank you to passengers? If it was me if they say thank you or hello I'd say it back just plain manors but if they don't show it why should I.

[BU07 LGO]

Yes she was.

I did my training with an older lady that went to YW