Merseyside driver article (Liverpool Echo)

[Stephen Parry]

Hope this is of interest to some:

Why bus driver Steve is one of the very best around

[Westy]

It's a shame, if you read the Facebook page, there seems to be drivers of the opposite view, even though some of the passengers aren't blameless!

[Stephen Parry]

I can't find it on Facebook (a search of "Steve" and "Arriva" revealed a post from 2014).

[Westy]

I can't find it on Facebook (a search of "Steve" and "Arriva" revealed a post from 2014).

I was referring to general comments / complaints on Facebook about Arriva rather than a particular driver.

[Stephen Parry]

Gotta be honest, as a glass half-full person, I am dismayed by what I see on Facebook at times.

No-one wants a bus to be late. I don't (although I just carry on reading my book). It's frustrating. But I really don't get the angle of some folk on Facebook, e.g. "My bus was 7 minutes late yesterday morning, what do you say to that?" or "You should try running punctual buses."

I believe buses can be punctual all of the time - if this were 1914 when there was less traffic on the road. But in 2019, with congestion and roadworks, not to mention unforeseen occurrences like a lorry double parking, how can any bus be on time constantly? I am sure drivers don't want their services to be late, either.

At least 90% of the comments on the NX West Midlands and Arriva FB pages are complaints. And even worse is that they are retrospective complaints. I mean, just what does the FB user expect NX WM or Arriva to do about a bus that was late two days ago?  ::)