Quote from: AlexS on June 01, 2024, 04:27:04 PMIf 17 minutes is enough of a delay to put a driver at risk of exceeding their hours that's extremely poor planning and doesn't allow sufficient contingency for anything but the most minor of unexpected occurrences. Whilst everyone would prefer a consistently on time service the reality is that delays of at least 30 minutes should be accommodated for when planning driver rotas as it is far from uncommon for things to happen that cause this level of delay.
There is more than 17 minutes contingency built into our duties, but thank you for your informed feedback.