Quote from: StourportSam on April 11, 2017, 07:19:50 PM
If you're planning to visit Stratford on Avon, don't bother using the park and ride service. For the second time in the last few days, the 1851 number 1 bus from Bridge St to the park and ride has left 4 minutes early and would not stop for me hailing it as I was walking to the bus stop at the time.
Then the next bus, number 4 at 1906, turned up at 1905 and turned his engine off. When asked at 1910 why the driver, reading his newspaper, hadn't left at 1906 like he was supposed to - his answer was literally "I go when I'm ready mate". Excellent customer service, my experience of Johnsons so far reminds me of Western Greyhound towards the end, such as disappointment in the general attitude.
All I want to do is get to and from work...
What's the VOSA tolerance for early/late running?
Customer Service is one of the main selling points at Johnsons, to which the majority of drivers adhere to. It's a bit unfair to tarnish a whole company for the actions of individuals, especially on a public forum. I've had bad experiences with most operators, but enough positive ones to continue using buses when the need arises. Most of the Johnsons drivers are lovely.
No idea why the 1851 would go early as it would show up on the vehicle tracker, which is a huge risk to take for a driver. As for the 1906, the driver probably waited to leave deliberately late to avoid early running at Wood Street. Wood Street bus stop becomes a taxi rank at 1900. At that time of evening, it takes about a minute from Bridge Street to Wood Street, which on the timetable gets 5 minutes. The driver should have explained that.