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Messages - Simon Dunn

#1
Rotala / Re: Rotala Management - Questions & Answers
March 14, 2024, 01:47:37 PM
Quote from: Jay71 on March 12, 2024, 10:02:17 AMPoor service on the 42 last night. Driver being deliberately late.  Maybe you can ask him why he left WB @ 2117 instead of 2110.  I won't name him, but we both know that this driver does this on a regular basis
We have had a number of complaints on this forum about this service.  That feedback has led to the driver involved being trained/ retained/ and discussions around the importance of on time operation with the underlying objective of improving reliability.   

This comment does not relate to that driver.  The CCTV has been reviewed and we do not consider there is anything suspicious about the service.  I am advised that the service arrived into West Brom 3 minutes late, the vehicle unloaded and reloaded and then left.  On occasion this will happen.



Simon   
#2
Rotala / Re: Rotala Management - Questions & Answers
March 07, 2024, 02:30:54 PM
Quote from: Jay71 on March 07, 2024, 10:47:43 AMToday 40838 @ 1044 refused to stop at the first stop after Moor St. Deliberately went into the outside lane so that he/she didn't have to pull in at the bus stop. This is unacceptable
We have reviewed the CCTV.   We have identified the driver and we will take appropriate action.
#3
Rotala / Re: Diamond West Midlands - Tividale
March 01, 2024, 06:49:38 AM
Quote from: Trident 4194 on February 21, 2024, 06:41:20 PM@Simon Dunn both the 7:37 ex walsall and 7:57 ex walsall terminated at Halesowen today. Whilst I understand delays are occurring on route leaving people in Hayley green without a bus for an hour is poor decision making. Do drivers have to ask management to cut short routes?

We have reviewed your comments, and our real time tracking.  What happened - shouldn't have happened.  We are dealing with this.
#4
Rotala / Re: Rotala Management - Questions & Answers
March 01, 2024, 06:47:13 AM
Quote from: Stu on February 29, 2024, 11:03:14 PMYou must have missed this bit of Simon's reply:


32260/61 will return to the Midlands.

All of the 2018* will end up at Heathrow.   

The 16 plate Streetlites will eventually end up in Preston, together with all the SK18*** Streetlites.

#5
Quote from: TheMidlandsTrident on February 28, 2024, 04:47:31 PMI figured i would make a new topic as i couldnt find anything similar. Please add to another if there is one though.

I even consider myself nitpicking here but still.

Redditch

30165 - Broken Retarder (insanely loud, if you know you know)
30167 - Back seats are fully ripped, and revs semi weirdly
30169 - Gearbox takes a long time to change gears, bus redlines for at least 20 seconds.
30503 - Last time i rode it, it was constantly beeping.
30507 - Back of the bus is warm, very much overheating.
30508 - ^^
30828 - Has a blown exhaust, credit were credits due sounds insane.
30852 - Air suspension is broken, constantly goes up and down when idling.
32212 - (bar 32218) 32219 Gearbox is utter rubbish
32219 - No light coverings, and last time i was on it it broke down. Gearbox is utter rubbish.

40625 + 40626 Insane over revving at idle, heard many passengers say god this bus is loud or similar.

I am sure you are aware the Terms of operating vehicles means we have to have systems in place to manage the repair and maintenance of our vehicles.

It would be useful to have some context of this list.   I have spoken to our engineering tonight and it is fair to say, that we have had some of these defects on the individuals buses.  However, in line with our systems the vehicles have either been removed from service until they are repaired or have been repaired.  A few examples would be (comments from an Engineering Supervisor).

30828 - exhaust was repaired last week first I saw of it on the vcr card I had a look and the flexi had snapped that has since been replaced 
 
30167 - this has been off the road for over a month and half waiting for an engine so I'm unsure how this has been picked up however I'm sure the seats in this bus are fine.

It would be useful to understand how recent each of these "defects" are.  It feels like this is an accumulation of things you have potentially witnessed over a period of time.   If so, defects do happen in service.   



Simon
#6
Rotala / Re: Rotala Management - Questions & Answers
February 28, 2024, 07:49:56 AM
Quote from: hlliwmai on February 26, 2024, 12:39:57 PMHi Simon,

I assume 30858 is a permanent transfer from Preston to Kidderminster?, I assume this is a replacement for 30051? Are there anymore vehicles transferring from other depots to the West Midlands at any point?
Yes it is a permanent transfer.  After 1st March we will register around 30 new buses in Manchester.  This will mean a large number of vehicles will transfer out to Preston, Heathrow and the Midlands.   Exactly what - we haven't exactly decided yet.



Simon
#7
Rotala / Re: Rotala Management - Questions & Answers
February 26, 2024, 11:47:58 AM
Quote from: Stevoj3026 on February 26, 2024, 11:29:44 AMHi Simon,

Just wanted inform you that there's quite a few buses at Preston either not tracking at all or tracking as something else.

Kind Regards

Stephen
Thank you.  We are going to fit Ticketers smart gateway, this will help control tracking.
#8
Rotala / Re: Rotala Management - Questions & Answers
February 26, 2024, 11:47:07 AM
Quote from: twbc99 on February 23, 2024, 08:59:51 PMHi Simon,

I took the 9 from East Mid's Airport the other Saturday. Was on time, clean and nice friendly driver. I also like the addition of the 'Airway9' branding on the destination. Whilst waiting I did notice the departure board at the terminal still showing the services to East Mid's Gateway when they don't stop there anymore.

Also, any updates on the repaints for Burton? It seem to get going but now stopped.

Thanks
I will pick this up with our commercial team.
#9
Rotala / Re: Rotala Management - Questions & Answers
February 26, 2024, 11:46:47 AM
Quote from: Jay71 on February 23, 2024, 09:06:19 AMNormal dire service was resumed on the 42 last week.  Oh well, it was nice to have a good reliable service for a fortnight
Thank you for your comment - we are going to look at the performance for last week
#10
Rotala / Re: Rotala Management - Questions & Answers
February 26, 2024, 06:22:31 AM
Quote from: twbc99 on February 23, 2024, 08:59:51 PMHi Simon,

I took the 9 from East Mid's Airport the other Saturday. Was on time, clean and nice friendly driver. I also like the addition of the 'Airway9' branding on the destination. Whilst waiting I did notice the departure board at the terminal still showing the services to East Mid's Gateway when they don't stop there anymore.

Also, any updates on the repaints for Burton? It seem to get going but now stopped.

Thanks
I will take this up the depot.


Simon
#11
Rotala / Re: Rotala Management - Questions & Answers
February 26, 2024, 06:22:04 AM
Quote from: Dababa015 on February 25, 2024, 08:20:45 PMOne of the Yj07s B7rle has a really bad door, sometimes it just stops closing/opening
Which route was this bus on, on what date?
#12
Rotala / Re: Rotala Management - Questions & Answers
February 21, 2024, 08:03:09 AM
Quote from: Jay71 on February 19, 2024, 03:00:46 PM32133. Today this bus should have left Upper Dean St at 1500. For some reason he chose to leave at 1456.
Then 40832 left fourteen mins late. For some reason the driver decided to have a break before he left Upper Dean St
We have reviewed our tracking data.  Both drivers are going to be put through our disciplinary process.


Simon
#13
Rotala / Re: Rotala Management - Questions & Answers
February 20, 2024, 06:32:29 PM
Quote from: Westy on February 13, 2024, 06:51:54 AM30527 - Probably a similar issue.

Displaying Service 31 Walsall via Bloxwich, but next stop info on the same screen refering to 'Jervoise Road' !

Taking a guess 002 information?
We have checked the vehicle on multiple occasions since - we believe it was down to driver error.  This is an area in which we need to improve the training we give our staff.
#14
Rotala / Re: Rotala Management - Questions & Answers
February 14, 2024, 07:19:35 AM
Quote from: TheMidlandsTrident on February 13, 2024, 07:49:18 PMSorry i should have pointed out, this was 10/02/2024 (Saturday).
We have checked the vehicles and the blinds are all working.  We will identify the individual drivers concerned and discuss this with them.
#15
Rotala / Re: Rotala Management - Questions & Answers
February 12, 2024, 07:38:44 AM
Quote from: TheMidlandsTrident on February 11, 2024, 06:02:23 PM30170 MX62 GOA running round redditch on the 57 with displays on Diamond Midlands and 32219 SO65 LRY running round on 11 and 12 with no front display and 30503 BX58 AOY also running round the 57 with Diamond Midlands on the display.

At one point 30170 and 30503 were running 1 behind the other, so back to back vehicles on the 57 had no displays.
Just so I understand.  Was this yesterday?  was 32219 on the 11 and 12?  as we don't operate a 12 on a Sunday.


Simon
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